Social Housing White Paper explained

Diverse people
A guide to what the new Social Housing White Paper - a Charter For Social Housing Residents' means for residents.

The government published the Social Housing White Paper on 17 November which aims to deliver the improvement in transparency and accountability promised in the 2018 green paper.

The paper sets out a Charter for Social Housing Residents and also outlines plans for new regulation, a strengthened Housing Ombudsman to speed up complaints, and a set of tenant satisfaction measures that social landlords will have to report against.

Key measures

At the heart of the white paper is the Charter for Social Housing Residents. The charter sets out seven commitments that residents should expect from their landlord:

  • To be safe in your home
  • To know how your landlord is performing, including on repairs, complaints and safety, and how it spends its money.
  • To have your complaints dealt with promptly and fairly, with access to a strong Ombudsman.
  • To be treated with respect, backed by a strong consumer regulator and improved consumer standards for tenants.
  • To have your voice heard by your landlord.
  • To have a good quality home and neighbourhood to live in, with your landlord keeping your home in good repair.

The government will ensure social housing can support people to take their first step to ownership.

This charter echoes many of the commitments housing associations are making in the Together with Tenants charter, particularly on tenant voice, relationships, accountability, quality, and complaints.

Please view the quick two minute video outlining the key messages of the paper.


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